🔧 Equipment Transaction Journey
1. Seller lists the item
✅ Seller is responsible for providing accurate and complete information (condition, specs, photos).
🚫 Misrepresentation may result in buyer disputes or returns.
2. Buyer purchases the item (Buy Now flow)
✅ Buyer is responsible for reviewing the listing and understanding the item before committing.
🚫 All sales are final unless issues are reported within 3 business days of delivery.
3. Buyer selects delivery method & pays
✅ Buyer pays for item + shipping.
🚫 Garage cannot ship until payment is received.
4. Garage sends prepaid shipping label
✅ Garage auto-generates and emails label to seller once payment is confirmed.
✅ Garage includes up to $100 in shipping protection on prepaid labels.
5. Seller packages & ships the item
✅ Seller must securely package the equipment and drop off at the designated carrier (unless arranged otherwise).
🚫 Sellers are responsible for damage due to poor packaging.
6. Item is delivered
✅ Buyer has 3 business days to report any issues or request a return.
✅ Garage will approve returns only if: item is not as described, was damaged in transit, is incorrect/missing, or seller failed to ship
7. Journey complete!
✅ Garage handles refunds where applicable under return policy.
✅ Buyer confirms receipt or item is auto-confirmed after 3 business days.
🚒 Apparatus Transaction Journey
1. Seller lists the apparatus
✅ Seller must provide transparent and accurate details about the apparatus.
2. Buyer makes an offer
✅ Buyer is responsible for due diligence before submitting an offer.
3. Seller accepts the offer
✅ Garage steps in to confirm sale with both parties.
3a. Buyer & seller coordinate key details
✅ Confirm delivery method: whether the buyer will use Garage freight, their own freight service, or pick up directly.
✅ Agree on how the title transfer will occur (e.g., sent with the truck or mailed separately).
🚨 These details should be agreed on before Garage issues an invoice.
4. Garage issues invoice
✅ Buyer receives invoice from Garage for the apparatus.
5. Buyer pays invoice
✅ Buyer must pay by due date.
🚫 No shipping or coordination until payment is received.
6. Buyer selects delivery method
Options:
Self-pickup:
Buyer + seller coordinate pick-up directly
Own freight service:
Buyer + their freight service coordinate with seller
Garage freight:
✅ Buyer pays separate freight invoice
✅ Garage coordinates freight pick-up
✅ Seller is responsible for loading (usually just driving the vehicle onto the flatbed)
✅ Carrier is responsible for transport
✅ Buyer is responsible for unloading
🚨 If any party cannot handle their part (e.g., seller can’t load), they must notify Garage ASAP to explore solutions.
7. Apparatus is delivered
✅ Buyer is responsible for inspecting the item and reporting issues upon delivery.
✅ Once delivered with no issues, the transaction is complete!
8. Vehicle title is transferred
✅ Seller is responsible for accurately completing the title transfer and sending it to the buyer.