This guide walks through your responsibilities as a seller, how Garage supports you, and how our protections work.
🤝 Sell with confidence
If you ship your item on time and as described, you’ll get paid. Garage’s systems are designed to make selling secure and fair for both sides.
📦 Shipping protection for equipment
When you use a Garage prepaid shipping label, your item is automatically covered for up to $100 in shipping protection.
You’re protected if:
Your package is lost in transit.
The buyer files a return because the item was damaged in transit.
How it works:
No need to file with the carrier. Garage reviews claims directly.
Claims can take up to 8 weeks to process. Once approved, reimbursement is issued within 5 business days.
Packages must be scanned by the carrier within 3 business days of sale.
Damage claims must be filed within 24 hours of the carrier’s delivery timestamp.
Exclusions:
Improper or unsafe packaging by the seller.
Prohibited items (per Garage or carrier rules).
Shipping labels that are altered or incorrect.
Claims submitted outside of filing windows.
🚨 Note: Items are only protected while in transit from seller to buyer. If tracking shows “delivered,” Garage investigates with the carrier but coverage is limited.
↩️ How returns work
Orders cannot be canceled or returned without seller consent unless:
The item wasn’t as described.
The item violates Garage’s Terms of Service.
The package did not receive a first carrier scan within 30 days of purchase.
Garage does not accept returns if:
The buyer marks the order “received” and funds are released.
The buyer was approved for a return but didn’t send the item back within 15 days.
The buyer didn’t contact Garage within the return timeframe.
🚩 Issues with returned items
If you receive a returned item in a different condition than you shipped it:
Contact us within 24 hours of confirmed delivery with clear photo evidence.
We also collect photos from buyers for every return to help verify.
If you never receive your item back or if the buyer returns the wrong item:
Email [email protected] immediately.
Garage will investigate and reimburse eligible sellers.
🛡️ How to Stay Protected
To qualify for Garage Seller Protection:
Only list permitted items (see Terms of Service & Prohibited Items list).
Provide accurate, complete descriptions and photos (including any imperfections).
Use your own photos—no stock images.
Ship on time with Garage prepaid labels.
Package items securely and select the correct weight class.
Pro tip: If reusing a box, remove any hazardous material labels before shipping.
💁♂️ Support
Our team is 100% human and available 7 days a week.
📧 Email: [email protected]
📞 Phone: (201) 293-7164
We’re here to make selling on Garage simple, safe, and fair.